EMT Emergency Medical Service Report

In an emergency medical operation, only measurement closes the gap between the feeling that things are going well and actual performance. This report was built for exactly that: it makes visible, on one screen, where and when more than eleven thousand cases over a six-month period were transported, to which institution, and how long each took.

The top strip takes the operation's pulse: total case count and quota utilisation, average response time, average operation duration, and daily and weekly case averages. Those five figures answer "how are we doing today" in a second.

The visuals below explain why. A map of İstanbul shows the geographic concentration of cases; a transport-outcome ring separates completed from cancelled transports; a case-type bar chart ranks ten categories from service referrals to dialysis transfers by volume. The hourly breakdown is the single most important input for shift planning: demand jumps after six in the morning and peaks at specific hours through the day.

The most operational part of the report is the hospital table. For each hospital it places total patient count, the contractual case ceiling and utilisation against that ceiling side by side; conditional formatting paints hospitals over quota in red. Which contract needs renegotiating becomes obvious at a glance.

With filters for date range, institution, hospital, hospital type, referral type and mobile team, the same dashboard serves both as a management summary and as a performance review of a single crew.